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Through this collaboration, Travelex becomes an additional payout channel within Mukuru’s growing network, enabling customers to collect funds at any of Travelex’s 46 branches nationwide. These branches are strategically located in high-traffic, easily accessible areas, reducing travel time, easing congestion, and making cash access more convenient for customers across the country.
The partnership is further strengthened by South Africa’s robust Bureau de Change regulatory framework, which ensures that payout networks operate within strict compliance and security standards. As a licensed BdC operator, Travelex brings strong liquidity support, rigorous compliance measures, and on-site know-your-customer processes that enhance transaction security and customer trust.
For Mukuru customers, the alliance delivers tangible benefits, including faster access to cash, a wider and more reliable payout footprint, and greater flexibility. It also supports Mukuru’s strategy to build a more resilient and diversified payout ecosystem by reducing reliance on single-channel solutions.
“Mukuru has always focused on creating impactful financial solutions to improve our customers’ lives,” said Yemurai Chatapura, Commercial Manager – Remittances at Mukuru. “This partnership extends that reach while upholding high standards of security, compliance, and service. It strengthens our payout network and reinforces our commitment to accessible and inclusive financial services across South Africa.”
Travelex also sees the collaboration as a natural alignment of strengths. Marlize Van Der Schyff, Financial Director at Travelex, noted that the partnership supports the company’s goal of expanding its service offering while delivering a seamless and future-ready experience for customers.
The alliance underscores Mukuru’s broader mission to provide affordable financial services to underserved communities, particularly those dependent on cross-border remittance inflows. Operating in over 50 countries and serving millions of customers, Mukuru continues to scale its impact across Africa and beyond.
Mukuru currently serves more than 17 million customers across Africa, Asia, and Europe, processing over 100 million transactions through more than 570 corridors. Leveraging both physical and digital channels, the platform has earned repeated recognition in the FXC Intelligence Top 100 Cross-Border Payment Companies and remains a standout innovator in Africa’s financial services landscape.
